TMTV SHIPPING DEPARTMENT

 

LAB HOURS/ADDRESS/PHONE/EMAILORDER FORMPAYMENTTMTV VIDEO LAB DEPT. MAIN PAGE

THE SHIPPING DEPARTMENT IS OPEN 6 DAYS A WEEK AND IS AVAILABLE TO RECEIVE ORDERS MONDAY THROUGH SATURDAY

 

 

PROUDLY SERVING CANADIAN AND USA CUSTOMERS SINCE 1980

CLICK HERE FOR TMTV'S ADDRESS, PHONE & EMAIL

IMPORTANT

CONTACT TMTV BEFORE SHIPPING YOUR ORDER

for special shipping instructions

FREE SHIPPING FROM OUR LAB TO MOST AREAS IN CANADA & USA ON ORDERS WITH A VALUE OF $500.00 OR MORE BEFORE MEDIA & TAXES (If applicable) and that your order meets the minimum value & weight. FREE SHIPPING TO OUR LAB FROM MOST AREAS IN CANADA & USA ON ORDERS WITH A VALUE OF $1500.00 OR MORE See free shipping information below


PLEASE FILL OUT THIS CUSTOMER SUBMISSION FORM (IF POSSIBLE ON ORDERS OF A VALUE OF $200 OR MORE) WHEN SENDING ORDERS TO OUR LAB. Otherwise simply supply your name, address, phone#, e-mail and the work you want performed. TMTV will contact you once the order arrives, issue an order number and provide a complete hands-on no obligation, inspection and quote before processing your order.

WE ACCEPT SHIPMENTS FROM ANY FREIGHT/DELIVERY COMPANY SIX DAYS A WEEK, INCLUDING: Canada Post, United States Post (USPS), Greyhound, Loomis , DHL, Federal Express, Canpar, Purolator and UPS. You may ship to TMTV however you choose but *get a tracking number*. When shipping, use a reliable carrier. Even if you wish to send by regular post there is an option to receive a tracking number.

OVER 75% OF OUR CUSTOMERS ARE FROM THE USA!

*IMPORTANT* WHEN SHIPPING FROM THE USA TO CANADA: If shipping from the USA to TMTV Digital Lab Department in Canada please put the reason for or TYPE of EXPORT as: "TEMPORARY IMPORT FOR REPAIR" on the shipping SHIPPING LABEL or BILL OF LADING, customs declaration or invoice forms. If it is old movie film you can describe the content/articles as: "Old Movie Film" or "Home Movie Film" or Damaged Movie Film", the same would apply to video or audio tapes: "Old video tape" or Home Video or audio tapes", depending on the type of material you are shipping.

When there is a DECLARED VALUE FOR CUSTOMS COLUMN: Declare no more than a TOTAL of $10.00 (TEN) U.S dollars. (not the unit price) but the TOTAL. If you declare an amount of more than a TOTAL of $10.00 USD we may be charged for import fees such as Brokerage fees, duties & taxes calculated by the total amount you declared when you shipped your order by courier to Canada. (This cost would have to be passed onto you when invoicing). Since your material has only sentimental value it is hard to put an actual value amount on any personal material that is being shipped for repair/restoration or conversion. INSURANCE: If you require insurance it will be calculated by your shipper at additional charge. You may want to inquire if your home videos, audio, slides, pictures or films are covered on your home owners insurance policy, this avoids paying additional insurance with your shipping.

SHIPPING LABEL OR BILL OF LADING SAMPLE FOR USA CUSTOMERS: (Shipping to Canada)

1) SENDERS NAME ADDRESS AND PHONE: Your name, address and phone number

2) RECEIVERS (CONSIGNEE) NAME ADDRESS AND PHONE

NAME: TMTV Inc. or TMTV Digital Video Lab.

STREET ADDRESS: 5662A Longbeach Road, CITY: Nelson PROVINCE: BC COUNTRY: Canada,

POSTAL/ZIP CODE: V1L6N9 PHONE: 250-229-2209 or 1-800-824-8688

3) CUSTOMS REQUIREMENTS: DESCRIPTION OF CONTENTS/ARTICLES: "OLD MOVIE FILM" or "DAMAGED FILMS" or "HOME VIDEO" or "OLD SLIDES/PHOTOS (a basic description of the contents)

4) DECLARED TOTAL VALUE FOR CUSTOMS: "$10.00" (this is not the "unit" value but the "TOTAL" value)

5) TYPE OF EXPORT: "TEMPORARY IMPORT" or "TEMPORARY IMPORT FOR REPAIR" (This is because your material is being repaired or converted and returned to you).

THREE OF THE MOST PRACTICAL SHIPPING OPTIONS WHEN SHIPPING FROM USA TO CANADA VIA USPS

  • 1) Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Plus, get Flat Rate international shipping pricing and free shipping supplies.
  • 2) Priority Mail Express International® 3-5 Business Days Flat Rate international shipping prices and free shipping supplies available. 
  • 3) First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs 

1) Click the photo for complete information - Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Plus, get Flat Rate international shipping pricing and free shipping supplies.

2)Click the photo for complete information - Priority Mail Express International® 3-5 Business Days Flat Rate international shipping prices and free shipping supplies available. 

 

3) Click here for other options available by USPS including First Class Package International - First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs 

CONTACT TMTV WHEN SHIPPED: Please contact TMTV by e-mail or phone to let us know the tracking number (if available) and when and how you shipped your order so we know when to expect it's arrival. we can then  book/schedule a processing date. We will track your order and keep you informed by e-mail on it's status if required.

INTERNATIONAL RETURN DELIVERY - TO THE USA: Our standard free return shipping method on orders valued at $500 or more is Expedited Parcel Post with US Postal Service, or we can ship International courier depending on the weight, value, and destination of your merchandise. TMTV will not ship collect on customers shipping accounts. All shipping charges will be included on the customers invoice (if applicable) and must be paid before sending. During holidays or peek shipping dates TMTV may ship by Express Post USA (Business Class with tracking number) to make sure your package arrives at a specific time, however TMTV can not be responsible for service transit time. You may request optional insurance coverage or another type of carrier or type of shipping such as Xpress Post or courier at additional charge if you require your package by a specific date.

REGISTERED MAIL IS NOT REQUIRED: It is not necessary to send your order to TMTV by Registered mail. If you send your order by registered mail, Canada & US Post MAY not deliver registered mail to our door, it MAY have to be picked up at the local postal outlet to be signed by one of our staff. This could delay the pick-up of your order by approximately 5 days or longer during peak holiday season. NOTE: All couriers/delivery/Express Post companies deliver to our door 6 days per week and we can sign on delivery.

PACKAGING: Put your films, videos or other media in plastic Ziplock or equivalent bags, wrap with bubble wrap or some type of protection and then seal in a box or pack. Make sure to provide the labs phone number with the address and your phone number and address including postal or zip code and/or the order form (if order form required) with the quote number or name (if a quote was provided). If shipping individual video, audio tapes, slides, pictures or film you can use foam mailers or a small box which are available at most postal or courier outlets. Avoid foam chips if you can. Foam "peanuts" or "chips" are not the best for packing movie films or video unless the items are sealed in plastic bags. We don't want foam chips and pieces to get inside the films or tapes or on your slides and negatives which can cause problems.

SHIPPING TIME: TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods.

SHIPPING OF ADULT MATERIAL: Video, film, DVD or CDs containing adult material can be duplicated or transferred if it conforms with local, provincial, federal or state laws. Material can NOT contain obscene or immoral matter, nor any matter advocating or urging treason or insurrection against the United States or Canada, nor any threat to take the life of or inflict bodily harm upon any person in the United States or Canada. DO NOT send film if it contains ANY of the above material. No exceptions: copyright & adult material information


NEW! OVERSEAS CUSTOMER NOTICE: We currently only service customers outside of Canada or the United States of America under special circumstances, for orders such as damaged movie film. There are many issues that can prevent us from providing services outside of North America, including: Different video standards, overseas shipping, currency exchange, billing, taxes and warranties.

A few things that are required before we would consider handling your film project from a customer outside of North America.
  1. Please check to see if your country is located in our "world TV standards" website and that your country uses NTSC or PAL world TV standard. Many countries have different TV standards. We can only service (or provide services to) counties that use NTSC specifications or PAL specification world TV standards
  2. Payment is only accepted by PayPal in US Dollars. NO OTHER PAYMENT IS ACCEPTED EXCEPT PAYPAL that includes, e-payments, checks, money orders or credit cards. DO NOT SEND YOUR PACKAGE OR ORDER UNLESS YOU WILL BE PAYING BY PAYPAL. A 50% deposit would be required before processing your order.
  3. Shipping must be paid by the client both ways (You would not qualify for free shipping when outside of North America) and we would only return your order via XpressPost International which includes: Signature & tracking. If Canada Post does not deliver to your country then it will have to be shipped by making Special Shipping arrangements at additional cost.
  4. If shipping from outside Canada there are duties, taxes and brokerage fees if you declare a value of the shipment or “goods” of more then $10.00. Do not declare more then $10.00 for the contents of your package. Contents of the package would be listed as “Old damaged Movie Film” and the reason for import/export is “Temporary Import for Repair” - On return of your order you would be responsible for any duties, taxes, brokerage fees owed based on the value of your order when picking the order up from your post office.

Please contact us BEFORE shipping if you are outside of Canada by calling 1-250-229-2209 pacific time or e-mailing the lab


FREE SHIPPING TO OUR LAB FROM MOST AREAS IN CANADA & USA ON ORDERS OF A TOTAL VALUE OF $1500.00 OR MORE  Some restrictions may apply. We will reimburse you for the cost of shipping to our lab via CANADA (EXPEDITED (CANADA), PRIORITY (USPS) OR REGULAR POST WITH TRACKING) from most locations in Canada & the USA. Please contact us BEFORE shipping your order to see if you qualify for free shipping to our lab and for shipping instructions. (some restrictions apply for large BULKY OR HEAVY orders).  EXEMPTION: Free shipping to our lab MAY NOT APPLY to: Slide scanning, large Betacam tapes, large 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large, bulky or heavy orders were a substantial discount was estimated or quoted. (An estimate for your project must be provided by TMTV in an email so we can calculate if you qualify for free shipping to our lab).  

FREE RETURN SHIPPING to MOST locations in Canada & the USA on MOST orders with a value of $500.00 or more before taxes and media and if your order meets the minimum value & weight.. SEE FREIGHT CALCULATORS below. (some restrictions apply for large BULKY OR HEAVY orders).  EXEMPTION: Free shipping to our lab MAY NOT APPLY to: Slide scanning, large Betacam tapes, large & heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large, bulky or heavy orders were a substantial discount will be, or has been estimated or provided.


CANADA & USA SHIPPING MAP

We are located in Nelson, British Columbia Canada, just north of Spokane Washington USA.

RETURN SHIPPING: CANADA & USA

FREE RETURN SHIPPING (DELIVERY) (Some restrictions apply) FROM OUR LAB. If your order meets the minimum value & weight, you qualify for FREE DELIVERY. PLEASE SEE CHARTS BELOW --We will provide Free return shipping via Expedited Parcel Post (Business class), Includes $100.00 insurance coverage, tracking number & Delivery confirmation. Delivery time in 4 days up to 8 days. If you want it returned via courier or Xpresspost-shipping, additional shipping charges WILL apply. If you don't qualify for FREE delivery, you pay only the discounted rate shown. The grid below applies to major metropolitan locations accessible by ground transportation routes. Additional shipping charges may apply to rural, northern or remote locations. FREE RETURN SHIPPING TO MOST AREAS IN CANADA & USA ON ORDERS OF $500.00 OR MORE. FREE RETURN SHIPPING (DELIVERY) EXEMPTION: Some orders may be exempt from free return shipping, this depends on the size and overall weight of each order; Free return shipping MAY NOT APPLY to: Slide scanning, large Betacam tapes, large and heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large or heavy orders were a substantial discount was already provided. Please ask us if you qualify for free return shipping.

CANADA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices may be reduced. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via EXPEDITED PARCEL POST (Business Class). Prices include packaging, handling & delivery charges.

Total order value (before taxes) EXPEDITED PARCEL within Canada, with tracking # and $100.00 insurance. Additional insurance $1.50 per $100.00 value. AVERAGE SHIPPING TIME next day up to 7 Business Days. *Nine days+ to YT, NT, NU, NL Kootenay, Okanagan & Boundary Area of BC BC AB SK MB ON QC NS, PE, NB *YT, *NT, *NU, *NL
$1 to $149 UP TO 1KL/2.2LB $16.00 $20 $21 $22 $23 $24 $25 $26 $27
$150-$299  UP TO 2KL/4.4LB $17.00 $21 $22 $23 $24 $25 $26 $27 $28
$300-$499 FREE SHIPPING UP TO: 3KG/6LB $18.00 $22 $23 $24 $25 $26 $27 $28 $30
$500-$1099 FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1100-$1499 FREE SHIPPING UP TO: 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1500+ FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

USA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices will be reduced. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via EXPEDITED PARCEL POST USA (Business Class). INTERNATIONAL DELIVERY - TO THE USA: Our standard shipping method is Expedited Parcel Post with US Postal Service, or we can ship International UPS, DHL or Fed-EX at additional cost depending on the weight, value, and destination of your merchandise. Prices include packaging, handling & delivery charges. TMTV is not responsible for import fees, duty, Customs or taxes that you may be charged when your merchandise reaches your location if applicable.

Total order value (before taxes) EXPEDITED PARCEL USA within continental USA, with tracking # and $100.00 insurance. Additional insurance $1.50 per $100.00 value. AVERAGE SHIPPING TIME 5 to 9 BUSINESS DAYS Washington, Idaho, Oregon, Montana Wyoming, California, Nevada North & South Dakota, Nebraska, Utah Minnesota, Wisconsin, Iowa, Illinois, Colorado Michigan, Ohio, Indiana, Nebraska, Kansas NY, ME, VT, NH MA, RI, CT, NJ, DE DC, MD AZ, NM, TX, OK, AR, LA, MS, AL, GA, FL, SC, TN, NC
$1 to $149 UP TO 1KL/2.2LB $21.00 $25 $25 $25 $25 $25 $25 $25 $26
$150-$299 UP TO 2KL/4.4LB $22.00 $26 $26 $26 $27 $27 $27 $27 $28
$300-$499   FREE SHIPPING UP TO: 3KG/6LB $26.00 $28 $28 $28 $29 $29 $29 $30 $30
$500-$1099   FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1100-$1499  FREE SHIPPING UP TO 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1500+  FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

ADDITIONAL RETURN SHIPPING INFORMATION:

LARGE HEAVY ORDERS: FREE RETURN SHIPPING APPLIES BY MINIMUM COST AND WEIGHT TO THE ORDERS LISTED ABOVE; OVERSIZED, HEAVY ORDERS ADDITIONAL CHARGES MAY APPLY especially on orders were a substantial discount has already been applied.

ADDITIONAL INSURANCE COST: $1.50 per $100.00 value.

RUSH RETURN SHIPPING: VIA EXPRESS POST (Next day to 2 days in Canada, 2 to 5 days USA) OR COURIER (Priority Canada next day & USA, 2 days): Cost depends on Location and weight - Quote per order.

SPLIT RETURN SHIPPING: We can separate your order into two shipments. One with your originals and one with your masters or copies, incase of the unlikely, loss or damage. ADDITIONAL SHIPPING CHARGES WILL APPLY.

LIABILITY: While TMTV takes every precaution for the safekeeping and handling of ALL client's material delivered to us, we cannot assume responsibility for loss of, or damage to, said materials from ANY cause whatsoever. It is the client responsibility to insure their material before delivery to TMTV. *TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods. TMTV is not responsible for import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions.

FREE RETURN SHIPPING (DELIVERY) EXEMPTION: Some orders may be exempt from free return shipping, this depends on the size and overall weight of each order; Free return shipping MAY NOT APPLY to: Slide scanning, large Betacam tapes, large & heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large or heavy orders were a substantial discount was already provided.

LOCAL DELIVERY SERVICE

FREE LOCAL DELIVERY: We have FREE local delivery service that will pick-up & deliver orders to your door by customer request within a 50-kilometer radius of the TMTV Lab facility. (Minimum order applies - no weight restrictions) - An estimate or quote must be provided by email to the customer from TMTV in order to see if you qualify for free local pickup and delivery. We also have local pick up and drop off locations for customers convenience. Please see: LOCAL DROP OFF LOCATIONS on our "contact TMTV web page.

Postal Services

Rated: A+ Canada Post (Highly recommended!, with tracking number - inexpensive and reliable  - direct delivery to our door)

Rated: A+ United States Postal Service (Highly recommended! with tracking number - inexpensive and reliable  - direct delivery to our door) Brokerage fees may be charged when shipping international if you place a total value of more than $10 USD on the shipment)

Courier Services

Rated: A+ Purolator Courier (Highly recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: A+ DHL Worldwide Express (Highly recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: A Loomis Courier (recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: B+ Federal Express (recommended! very expensive, but very reliable delivery time - direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment)

Rated: B+ UPS (recommended!- very expensive, reliable delivery time, direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment)

Rated: B- Canpar (inexpensive, but limited pick-up areas) 

Rated: D Greyhound Courier PLEASE DO NOT SHIP BY GREYHOUND UNLESS THIS IS YOUR ONLY OPTION * *Greyhound DOES NOT deliver to our door. We must make special arrangements to pick up from their drop-off locations. This can delay delivery to our lab by 5 business days or more. Please be aware of this. Greyhound also has limited pick up times at their depot.

Cargo & Freight

Air Canada Cargo

United Airlines Cargo

FedEx Ground

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