TMTV SHIPPING DEPARTMENT

 

LAB HOURS/ADDRESS/PHONE/EMAILORDER FORMPAYMENTTMTV VIDEO LAB DEPT. MAIN PAGE

THE SHIPPING DEPARTMENT IS OPEN 6 DAYS A WEEK AND IS AVAILABLE TO RECEIVE ORDERS MONDAY THROUGH SATURDAY

 

 

A DIVISION OF TEAMWORK MEDIA TV INC. NELSON BC CANADA

PROUDLY SERVING CANADIAN AND USA CUSTOMERS SINCE 1980

CLICK HERE FOR ADDRESS, PHONE & EMAIL

IMPORTANT

CONTACT US BEFORE SHIPPING YOUR ORDER

Deadline now past for all orders to be completed & shipped for Christmas

 


WE ACCEPT SHIPMENTS FROM ANY FREIGHT/DELIVERY COMPANY SIX DAYS A WEEK.

PACKAGING & SHIPPING TO OUR LAB: You may ship to TMTV however you choose but *get a tracking number*. When shipping, pack your material well, preferably in a sturdy box, place items in plastic Ziplock or equivalent type bag. Avoid foam chips if you can. Foam "peanuts" or "chips" are not recommended for packing movie films, video, slides or any media unless the items are sealed in plastic bags. We don't want foam chips and pieces to get inside the films, tapes or on your slides and negatives which can cause huge problems. Use a reliable carrier. Canada Post and USPS are the least expensive and very reliable way to ship. Make sure to include our order form or include the signed estimate/quote we would have provided by e-mail. Once shipped, please e-mail your tracking number and let us know, how and when shipped.

OVER 80% OF OUR CUSTOMERS ARE FROM THE USA!

*IMPORTANT* WHEN SHIPPING FROM THE USA TO CANADA: If shipping from the USA to TMTV Digital Lab Department in Canada please put the reason for or TYPE of EXPORT as: "TEMPORARY IMPORT FOR REPAIR" on the shipping SHIPPING LABEL or BILL OF LADING, customs declaration or invoice forms. If it is old movie film you can describe the content/articles as: "Old Movie Film" or "Home Movie Film" or Damaged Movie Film", the same would apply to video or audio tapes: "Old video tape", Home Video, audio tapes, slides, negatives, depending on the type of material you are shipping.

When there is a DECLARED VALUE FOR CUSTOMS COLUMN: Declare no more than a TOTAL of $10.00 (TEN) U.S dollars. (not the unit price) but the TOTAL. If you declare an amount of more than a TOTAL of $10.00 USD once received, we may be charged for import fees such as Brokerage fees, duties & taxes calculated by the total amount you declared when you shipped your order by courier to Canada. (This cost would have to be passed onto you when invoicing). Since your material has only sentimental value it is hard to put an actual value amount on any personal material that is being shipped for repair/restoration or conversion and then being returned. INSURANCE: If you require insurance it will be calculated by your shipper at additional charge. You may want to inquire if your home videos, audio, slides, pictures or films are covered on your home owners insurance policy, this avoids paying additional insurance with your shipping. Flat rate boxes and packaging are also available by USPS locations across the USA. There are substantial savings when using this option for shipping.

SHIPPING LABEL OR BILL OF LADING SAMPLE FOR USA CUSTOMERS: (Shipping to Canada)

1) SENDERS NAME ADDRESS AND PHONE: Your name, address and phone number

2) RECEIVERS (CONSIGNEE) NAME ADDRESS AND PHONE

NAME: TMTV Inc. or TMTV Digital Video Lab.

STREET ADDRESS: 5662A Longbeach Road, CITY: Nelson PROVINCE: BC COUNTRY: Canada,

POSTAL/ZIP CODE: V1L6N9 PHONE: 250-229-2209 or 1-800-824-8688

3) CUSTOMS REQUIREMENTS: DESCRIPTION OF CONTENTS/ARTICLES: "OLD MOVIE FILM" or "DAMAGED FILMS" or "HOME VIDEO" or "OLD SLIDES/PHOTOS (a basic description of the contents)

4) DECLARED TOTAL VALUE FOR CUSTOMS: "$10.00" (this is not the "unit" value but the "TOTAL" value)

5) TYPE OF EXPORT: "TEMPORARY IMPORT" or "TEMPORARY IMPORT FOR REPAIR" (This is because your material is being repaired or converted and returned to you).

THREE OF THE MOST PRACTICAL SHIPPING OPTIONS WHEN SHIPPING FROM USA TO CANADA VIA USPS

  • 1) Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Plus, get Flat Rate international shipping pricing and free shipping supplies.
  • 2) Priority Mail Express International® 3-5 Business Days Flat Rate international shipping prices and free shipping supplies available.  
  • 3) First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs.

1) Click the photo for complete information - Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Plus, get Flat Rate international shipping pricing and free shipping supplies. FROM 24.95 USD.

Flat Rate Pricing: No weighing or calculating needed. With Flat Rate Boxes or Envelopes, you pay one rate depending on the destination country. For example, if you’re shipping to Canada from the USA, it's only one price!

MORE INFO ON PRIORITY MAIL

2)Click the photo for complete information - Priority Mail Express International® 3-5 Business Days Flat Rate international shipping prices and free shipping supplies available. FROM $42.50 USD.

Flat Rate Pricing: No weighing or calculating needed. With Flat Rate, you pay one rate depending on the destination country.

MORE INFO ON PRIORITY MAIL EXPRESS

3) First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs. FROM $10.00 USD.

Click here for other options available by USPS including First Class Package International

SHIPPING TO OUR LAB

PACKAGING: Put your films, videos or other media in plastic Ziplock or equivalent bags, wrap with bubble wrap or some type of protection and then seal in a box or pack. Avoid foam chips if you can. Foam "peanuts" or "chips" are not the recommended for packing movie films, video or any media unless the items are sealed in plastic bags. We don't want foam chips and pieces to get inside the films, tapes or on your slides and negatives which can cause huge problems.

SHIPPING TIME: TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods.

REGISTERED MAIL IS NOT REQUIRED: It is not necessary to send your order to TMTV by Registered mail (small orders). If you send your order by registered mail, Canada & US Post MAY not deliver registered mail to our door, it would have to be picked up at the local postal outlet to be signed by one of our staff. This could delay the pick-up of your order by approximately 5 days or longer during peak holiday season. NOTE: All couriers/delivery/Express Post companies deliver to our door 6 days per week and we can sign on delivery.

SHIPPING OF ADULT MATERIAL: Video, film, DVD or CDs containing adult material can be duplicated or transferred if it conforms with local, provincial, federal or state laws. Material can NOT contain obscene or immoral matter, nor any matter advocating or urging treason or insurrection against the United States or Canada, nor any threat to take the life of or inflict bodily harm upon any person in the United States or Canada. DO NOT send film if it contains ANY of the above material. No exceptions: copyright & adult material information

CONTACT TMTV WHEN SHIPPED: Please contact TMTV by e-mail and provide the tracking number (if available) and how and when you shipped your package so we know when to expect it's arrival. We can then book/schedule a processing date for your order. We can also track your order and keep you informed by e-mail on it's status if required.

FREE SHIPPING TO OUR LAB BY POST - YOU MAY QUALIFY FOR FREE SHIPPING TO OUR LAB...FROM MOST AREAS IN NORTH AMERICA ON ORDERS OF A TOTAL VALUE OF $2000.00 OR MORE WHEN THE JOB IS COMPLETED.  Some restrictions may apply. We will reimburse you for the cost of shipping to our lab via CANADA (REGULAR POST OR EXPEDITED (CANADA POST), OR FROM THE USA; REGULAR POST or PRIORITY  MAIL (USPS) from most locations within North America. Please contact us BEFORE shipping your order to see if you may qualify for free shipping to our lab and for shipping instructions. You must provide the postal receipt by e-mail. EXEMPTION: The "TOTAL" value when completed must exceed $1999.99 and not include; discounts exceeding $300, tax or media supplies. Restrictions apply for large BULKY OR HEAVY orders. Free shipping to our lab MAY NOT APPLY to: Slide scanning, large Betacam tapes, large and heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large, bulky or heavy orders or were a substantial discount exceeds $300 on the final invoice. (An estimate for your project must be provided by TMTV in an email so we can calculate that you may qualify for free shipping to our lab and the reimbursement would take place on your invoice when completed). 


CANADA & USA SHIPPING MAP

We are located in Nelson, British Columbia Canada, just north of Spokane Washington USA.

FREE SHIPPING FROM OUR LAB

RETURN SHIPPING: CANADA & USA

FREE RETURN SHIPPING (DELIVERY) TO MOST AREAS IN CANADA & USA ON ORDERS OF $600.00 OR MORE, WE PAY THE SHIPPING! (Restrictions may apply) FROM OUR LAB. to MOST locations in Canada & the USA on orders with a value of $600.00 or more before taxes and media and if your order meets the minimum discounts, value & weight, you qualify for FREE DELIVERY. PLEASE SEE CHARTS BELOW --- We will provide Free return shipping via Expedited Parcel Post (Business class), Includes $100.00 insurance coverage, tracking number & delivery confirmation. Delivery time; 5 to 7 business days. If you want it returned via courier or Xpress Post shipping or your order split into two shipments, additional shipping charges WILL apply. If you don't qualify for FREE delivery, you pay only the discounted rate shown. The grid below applies to major metropolitan locations accessible by ground transportation routes. Additional shipping charges may apply to rural, northern or remote locations.

FREE RETURN SHIPPING (DELIVERY) EXEMPTION: Some orders may be exempt from free return shipping, this depends on the size and overall weight of each order; Free return shipping MAY NOT APPLY to: Slide scanning, large Betacam tapes, large and heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large or heavy orders were a substantial discount was already provided. Please ask us if you qualify for free return shipping.

CANADA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices may be reduced. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via EXPEDITED PARCEL POST (Business Class). Prices include packaging, handling & delivery charges.

Total order value (before taxes) EXPEDITED PARCEL within Canada, with tracking # and $100.00 insurance. Additional insurance $2.25 per $100.00 value. AVERAGE SHIPPING TIME next day up to 5 Business Days. *Nine days+ to YT, NT, NU, NL LOCAL: Kootenay, Okanagan & Boundary area of BC BC AB SK MB ON QC NS, PE, NB *YT, *NT, *NU, *NL
$1 to $149 UP TO 1KL/2.2LB $18.00 $20 $22 $23 $24 $25 $26 $27 $30
$150-$299  UP TO 2KL/4.4LB $18.00 $21 $23 $24 $25 $26 $28 $28 $32
$300-$599  UP TO: 3KG/6LB $19.00 $25 $28 $28 $28 $30 $30 $30 $35
$600-$1099 FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1100-$1499 FREE SHIPPING UP TO: 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1500+ FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

USA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices will be reduced and shipped via Tracked Packet. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via  EXPEDITED PARCEL POST USA (Business Class). INTERNATIONAL DELIVERY - TO THE USA: Our standard shipping method is Expedited Parcel Post with US Postal Service, or we can ship International UPS or Purolator at additional cost depending on the weight, value, and destination of your merchandise. Prices include packaging, handling & delivery charges. TMTV is not responsible for import fees, duty, customs or taxes that you may be charged when your merchandise reaches your location if applicable.

Total order value (before taxes) EXPEDITED PARCEL USA within continental USA, with tracking # and $100.00 insurance. Additional insurance $2.25 per $100.00 value. AVERAGE SHIPPING TIME 5 to 7 BUSINESS DAYS Washington, Idaho, Oregon, Montana Wyoming, California, Nevada North & South Dakota, Nebraska, Utah Minnesota, Wisconsin, Iowa, Illinois, Colorado Michigan, Ohio, Indiana, Nebraska, Kansas NY, ME, VT, NH MA, RI, CT, NJ, DE DC, MD AZ, NM, TX, OK, AR, LA, MS, AL, GA, FL, SC, TN, NC
$1 to $149 UP TO 1KL/2.2LB $30.00 $35 $35 $35 $35 $35 $35 $35 $35
$150-$299 UP TO 2KL/4.4LB $30.00 $35 $35 $35 $35 $35 $35 $35 $35
$300-$599 UP TO: 3KG/6LB $30.00 $35 $35 $35 $35 $35 $35 $35 $35
$600-$1099   FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1100-$1499  FREE SHIPPING UP TO 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
$1500+  FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

ADDITIONAL RETURN SHIPPING INFORMATION:

INTERNATIONAL RETURN DELIVERY - TO THE USA: Our standard free return shipping method on orders valued at $600 or more is Expedited Parcel Post with US Postal Service with tracking or Tracked Packet Air. We can ship International courier or Priority depending on the weight, value, and destination of your merchandise. TMTV will not ship collect on customers shipping accounts. All shipping charges will be included on the customers invoice (if applicable) and must be paid before sending. During holidays or peak shipping dates TMTV may ship by Postal Express or Courier to make sure your package arrives at a specific time, however TMTV can not be responsible for service transit time. You may request optional insurance coverage or another type of carrier or type of shipping such as a courier at additional charge if you require your package by a specific date.

LARGE HEAVY ORDERS: FREE RETURN SHIPPING APPLIES BY MINIMUM COST AND WEIGHT TO THE ORDERS LISTED ABOVE; OVERSIZED, HEAVY ORDERS ADDITIONAL CHARGES MAY APPLY especially on orders were a substantial discount has already been applied.

ADDITIONAL INSURANCE COST: $2.25 per $100.00 value.

RUSH RETURN SHIPPING: VIA EXPRESS POST (Next day to 2 days in Canada, 2 to 5 days USA) OR COURIER (Priority Canada next day & USA, 2 days): Cost depends on Location and weight - Quote per order.

SPLIT RETURN SHIPPING: We can separate your order into two shipments. One with your originals and one with your masters or copies, incase of the unlikely, loss or damage. ADDITIONAL SHIPPING CHARGES WILL APPLY.

LIABILITY: While TMTV takes every precaution for the safekeeping and handling of ALL client's material delivered to us, we cannot assume responsibility for loss of, or damage to, said materials from ANY cause whatsoever. It is the client responsibility to insure their material before delivery to TMTV. *TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods. TMTV is not responsible for import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions, however most material sent to TMTV is for restoration and being repaired and returned and no additional fees should be expected.

NEW! OVERSEAS CUSTOMER NOTICE: We currently only service customers outside of North America (Canada & USA) under special circumstances, for orders such as damaged movie film requiring Recovery and Restoration. There are many issues that can prevent us from providing services outside of North America, including: Different video standards, overseas shipping, currency exchange, billing, taxes and warranties.

A few things that are required before we would consider handling your film project from a customer outside of North America.
  1. Please check to see if your country is located in our "world TV standards" website and that your country uses NTSC or PAL world TV standard. Many countries have different TV standards. We can only service (or provide services to) counties that use NTSC specifications or PAL specification world TV standards
  2. Payment is only accepted by PayPal in US Dollars. NO OTHER PAYMENT IS ACCEPTED EXCEPT PAYPAL that includes, e-payments, checks, money orders or credit cards. DO NOT SEND YOUR PACKAGE OR ORDER UNLESS YOU WILL BE PAYING BY PAYPAL. A 50% deposit would be required before processing your order.
  3. Shipping must be paid by the client both ways (You would not qualify for free shipping when outside of North America) and we would only return your order via XpressPost International which includes: Signature & tracking. If Canada Post does not deliver to your country then it will have to be shipped by making Special Shipping arrangements at additional cost.
  4. If shipping from outside Canada there are duties, taxes and brokerage fees if you declare a value of the shipment or “goods” of more then $10.00. Do not declare more then $10.00 for the contents of your package. Contents of the package would be listed as “Old damaged Movie Film” and the reason for import/export is “Temporary Import for Repair” - On return of your order you would be responsible for any duties, taxes, brokerage fees owed based on the value of your order when picking the order up from your post office.

Please contact us BEFORE shipping if you are outside of North America by calling 1-250-229-2209 pacific time or e-mailing the lab

LOCAL DELIVERY SERVICE

FREE LOCAL DELIVERY: We have FREE local delivery service that will pick-up & deliver orders to your door by customer request within a 50-kilometer radius of the TMTV Lab facility. (Minimum order applies - no weight restrictions) - An estimate or quote must be provided by email to the customer from TMTV in order to see if you qualify for free local pickup and delivery. We also have a local pick up and drop off location in Nelson BC for local customers convenience. Please see: LOCAL DROP OFF LOCATIONS on our "contact TMTV web page.

Postal Services

Rated: A+ Canada Post (Highly recommended!, with tracking number - inexpensive and reliable  - direct delivery to our door)

Rated: A+ United States Postal Service (Highly recommended! with tracking number - inexpensive and reliable  - direct delivery to our door) Brokerage fees may be charged when shipping international if you place a total value of more than $10 USD on the shipment). Please contact us before shipping from the USA to Canada for important shipping instructions.

Courier Services

Rated: A+ Purolator Courier (Highly recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: A+ DHL Worldwide Express (Highly recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: A Loomis Courier (recommended! expensive, reliable delivery time - direct delivery to our door)

Rated: B+ Federal Express (recommended! very expensive, but very reliable delivery time - direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment)

Rated: B+ UPS (recommended!- very expensive, reliable delivery time, direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment)

Rated: B- Canpar (inexpensive, but limited pick-up areas) 

NOTICE: DO NOT SHIP BY GREYHOUND: Greyhound service in Western Canada stopped as of Oct 31 2018 Greyhound Courier NOTICE FROM GREYHOUND BUS LINES:  Greyhound Package Express has taken the difficult decision to downsize its operations effective October 31, 2018 in the provinces of British Columbia, Alberta, Saskatchewan and Manitoba. 

Cargo & Freight

Canadian Freightways

Air Canada Cargo

United Airlines Cargo

FedEx Ground

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