TEAMWORK MEDIA (TMTV) SHIPPING INFORMATION

 

LAB HOURS/ADDRESS/PHONE/EMAILPAYMENTTEAMWORK MEDIA LAB MAIN PAGE

WE ACCEPT SHIPMENTS FROM ANY FREIGHT/DELIVERY COMPANY SIX DAYS A WEEK, MONDAY THROUGH SATURDAY

BASIC INFORMATION WHEN SHIPPING TO TEAMWORK MEDIA (TMTV)

SHIPPING WITHIN CANADA

  1. Ship to Teamwork Media however you choose but *get a tracking number.

  2. Pack your material well, preferably in a sturdy box.

  3. Please print out and sign the estimate/quote or pricing we would have provided by e-mail and include it with your shipment.

  4. FINALLY: EMAIL and let us know how and when shipped along with the tracking number.

SHIPPING FROM THE USA *IMPORTANT* WHEN SHIPPING FROM THE USA TO CANADA:

  1. You may ship to Teamwork Media however you choose but *get a tracking number, use a reliable carrier. USPS are the least expensive and very reliable way to ship. USPS also has Flat Rate International, prepaid shipping boxes available. (SEE; "DETAILED SHIPPING INFORMATION" BELOW).
  2. Pack your material well, preferably in a sturdy box.
  3. Please print out and sign the estimate/quote or pricing we would have provided by e-mail and include it with your shipment.
  4. When shipping from the USA to Canada you will be required to provide the following on the shipment label (bill of lading) or customs declaration or invoice forms.
  • *REASON OR TYPE OF EXPORT: write; "TEMPORARY IMPORT FOR REPAIR"
  • *CONTENTS/ARTICLES: Please put; "Old Movie Film", "Damaged Movie Film" or "Old Video Tapes" the same would apply to audio tapes, slides or negatives, depending on the type of material you are shipping.
  • *DECLARED VALUE FOR CUSTOMS: Declare no more than a TOTAL of $10.00 (TEN) U.S dollars. (not the unit price) but the TOTAL. Since your material has only sentimental value it is very hard to put an actual value amount on any personal material that is being shipped for repair/restoration, transfer or conversion and then being returned to you. For more info see the heading below "Detailed Shipping Information" and then "Declared Value for Customs".

 5) EMAIL and let us know how and when shipped along with the tracking number.

SHIP TO:

TEAMWORK MEDIA

5662A Longbeach Road

Nelson BC Canada

V1L6N9

Phone: 1-800-824-8688

DETAILED INFORMATION ON SHIPPING

PACKAGING & SHIPPING TO TEAMWORK MEDIA LAB (TMTV): You may ship to Teamwork Media however you choose but *get a tracking number*. When shipping, pack your material well, preferably in a sturdy box, place items in plastic Ziplock or equivalent type bags. Avoid foam chips if you can. Foam "peanuts" or "chips" are not recommended for packing movie films, video, slides or any media unless the items are sealed in plastic bags. We don't want foam chips and pieces to get inside the films, tapes or on your slides and negatives which can cause huge problems. Use a reliable carrier. Canada Post and USPS are the least expensive and very reliable way to ship. We have been in business since 1980 and neither company has lost or damaged a package! Please print out and sign the estimate/quote or pricing we would have provided you by e-mail and include it with your shipment. If you are sending your order for a complete hands-on inspection and no obligation quote without receiving an e-mail estimate, quote or pricing, you must include the appropriate order form with your shipment. Please CONTACT US by e-mail for the appropriate order form. Once shipped, please e-mail your tracking number as well as, how and when shipped.

80% OF OUR CUSTOMERS ARE FROM THE USA!

*IMPORTANT* WHEN SHIPPING FROM THE USA TO CANADA: If shipping from the USA to TMTV in Canada please put the reason for or TYPE of EXPORT as: "TEMPORARY IMPORT FOR REPAIR" on the shipping SHIPPING LABEL or BILL OF LADING, customs declaration or invoice forms.  Describe the content/articles you have, such as: "Old Movie Film", "Damaged Movie Film" or "Old Video Tapes" the same would apply to audio tapes, slides or negatives, depending on the type of material you are shipping.

DECLARED VALUE FOR CUSTOMS: When there is a Declared Value For Customs Column, declare no more than a TOTAL of $10.00 (TEN) U.S dollars. (not the unit price) but the TOTAL. If you declare an amount of more than a TOTAL of $10.00 USD, then once received at our lab, we may be charged for import fees that could include; brokerage fees, duties & taxes calculated by the total amount you declared when you shipped your order to Canada. (This cost would have to be passed onto you on the final invoice). NOTE: All international shipments coming into Canada is subject to review by the Canada Border Services Agency (CBSA). Mail and all other shipments is presented to the CBSA by Canada Post or courier upon its arrival in Canada. The CBSA determines admissibility and applies duty and/or taxes if applicable (if you place a value on your shipment of more then $10.00 total value duties and taxes may apply). Once an item clears all regulatory processes, it is handed over to Canada Post or courier for delivery. Since your material has only sentimental value it is hard to put an actual value amount on any personal material that is being shipped for repair/restoration, transfer or conversion and then being returned.

INSURANCE: If you require insurance it will be calculated by your shipper at additional charge. You may want to inquire if your home videos, audio, slides, pictures or films are covered on your home owners insurance policy, this avoids paying additional insurance with your shipping.

THREE OF THE MOST PRACTICAL SHIPPING OPTIONS WHEN SHIPPING FROM USA TO CANADA VIA USPS

  • 1) Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Plus, get Flat Rate international shipping pricing and free shipping supplies.
  • 2) Priority Mail Express International® 3-5 Business Days Flat Rate international shipping prices and free shipping supplies available.  
  • 3) First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs.

1) Click the photo for complete information - Priority Mail International® 6-10 Business Days Reliable and affordable way to send mail and packages to more than 180 countries. Most Flat Rate Boxes and Envelopes are free. PRICES START FROM $28.50 USD.

Flat Rate Pricing: No weighing or calculating needed. With Flat Rate Boxes or Envelopes, you pay one rate depending on the destination country. For example, if you’re shipping to Canada from the USA, it's only one price!

MORE INFO ON PRIORITY MAIL

2)Click the photo for complete information - Priority Mail Express International® 3-5 Business Days Most Flat Rate Envelopes for items up to 4 lbs are free. PRICES START FROM $45.95 USD.

Flat Rate Pricing: No weighing or calculating needed. With Flat Rate, you pay one rate depending on the destination country.

MORE INFO ON PRIORITY MAIL EXPRESS

3) First-Class Package International Service® Delivery Varies By Destination. Most affordable option for flats. Send anything up to 4 lbs. FROM $10.00 USD.

Click here for other options available by USPS including First Class Package International

 

SAFETY OF SHIPMENTS BY MAIL & COURIER DURING COVID-19

If you have concerns about the safety of the mail, we would like to assure you that the World Health Organization, the US & Canadian government health authorities continue to state that mail and packages are safe to handle. Please know that your safety and the safety of our employees remains our top priority.

We continue to closely monitor the coronavirus (COVID-19) pandemic. Read our latest information & service changes HERE.

SHIPPING TO OUR LAB

PACKAGING: SEE "PACKAGING & SHIPPING TO TEAMWORK MEDIA LAB (TMTV)" AT THE TOP OF THIS PAGE.

SHIPPING TIME: TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods.

REGISTERED MAIL IS NOT REQUIRED: It is not necessary to send your order to TMTV by Registered mail (small orders). If you send your order by registered mail, Canada & US Post MAY not deliver registered mail to our door, it would have to be picked up at the local postal outlet to be signed by one of our staff. This could delay the pick-up of your order by approximately 5 days or longer during peak holiday season. NOTE: All couriers/delivery/Express Post companies deliver to our door 6 days per week and we can sign on delivery. * EXCEPTION: PUROLATOR COURIER NO LONGER DELIVERS TO OUR DOOR. IF POSSIBLE DO NOT USE PUROLATOR COURIER.

SHIPPING OF ADULT MATERIAL: Video, film, DVD or CDs containing adult material can be duplicated or transferred if it conforms with local, provincial, federal or state laws. Material can NOT contain obscene or immoral matter, nor any matter advocating or urging treason or insurrection against the United States or Canada, nor any threat to take the life of or inflict bodily harm upon any person in the United States or Canada. DO NOT send film if it contains ANY of the above material. No exceptions: copyright & adult material information

CONTACT TMTV WHEN SHIPPED: Please contact TMTV by e-mail and provide the tracking number (if available) and how and when you shipped your package so we know when to expect it's arrival. We can then book/schedule a processing date for your order. We can also track your order and keep you informed by e-mail on it's status if required.

FREE SHIPPING TO OUR LAB BY POST - YOU MAY QUALIFY FOR FREE SHIPPING TO OUR LAB... FROM MOST AREAS IN NORTH AMERICA (Excluding; Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands and US Virgin Islands) ON ORDERS OF A VALUE OF $2000.00 (not including media or taxes) OR MORE WHEN THE JOB IS COMPLETED.  Some restrictions may apply. We will reimburse you for the cost of shipping to our lab via CANADA POST OR FROM THE USA UNITED STATES POSTAL SERVICE (USPS) via (CANADA POST REGULAR with tracking, CANADA EXPEDITED or USPS REGULAR OR PRIORITY MAIL only (Not Canada Post Xpress or USPS Priority Express). from most locations within North America. Please contact us BEFORE shipping your order to see if you may qualify for free shipping to our lab and for shipping instructions. You must provide the postal receipt by e-mail. EXEMPTION: The "TOTAL" value when completed must exceed $1999.99 and not include; discounts exceeding $300, tax or media supplies. Restrictions apply for large BULKY OR HEAVY orders. Free shipping to our lab MAY NOT APPLY to: Slide scanning, large Betacam tapes, large and heavy 16mm film reels, 3/4" video tapes and DVD/CD duplications or on large, bulky or heavy orders or were a substantial discount exceeds $300 on the final invoice. (An estimate for your project must be provided by TEAMWORK MEDIA (TMTV) in an email so we can calculate that you may qualify for free shipping to our lab and the reimbursement would take place on your invoice when completed). 


CANADA & USA SHIPPING MAP

We are located in Nelson, British Columbia Canada, just north of Spokane Washington USA.

FREE SHIPPING FROM OUR LAB

RETURN SHIPPING: CANADA & USA

FREE RETURN SHIPPING (DELIVERY) TO MOST AREAS IN CANADA & USA (Excluding; Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands and US Virgin Islands) ON ORDERS OF $700.00 CND OR MORE, WE PAY THE SHIPPING! (Restrictions may apply) FROM OUR LAB. to MOST locations in Canada & the USA on orders with a value of $700.00 CND or more before taxes and media and if your order meets the minimum discounts, value & weight, you qualify for FREE DELIVERY. PLEASE SEE CHARTS BELOW --- We will provide Free return shipping via Expedited Parcel Post (Business class), Includes $100.00 insurance coverage, tracking number & delivery confirmation. Delivery time; 5 to 7 business days. If you want it returned via courier or Xpress Post shipping or your order split into two shipments, additional shipping charges WILL apply. If you don't qualify for FREE delivery, you pay only the discounted rate shown. The grid below applies to major metropolitan locations accessible by ground transportation routes. Additional shipping charges may apply to rural, northern or remote locations.

FREE RETURN SHIPPING (DELIVERY) EXEMPTION: Some orders may be exempt from free return shipping, this depends on the size and overall weight of each order; Free return shipping MAY NOT APPLY to: *Slide scanning, *large Betacam tapes, *large and heavy 16mm film reels, *3/4" video tapes and *DVD/CD duplications or on large or heavy orders were a substantial discount was already provided. Please ask us if you qualify for free return shipping.

CANADA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices may be reduced. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via EXPEDITED PARCEL POST (Business Class) or XPRESS POST. Prices include packaging, handling & delivery charges.

Total order value (before taxes) EXPEDITED PARCEL or XPRESS POST within Canada, with tracking # and $100.00 insurance. Additional insurance $2.25 per $100.00 value. AVERAGE SHIPPING TIME next day up to 5 Business Days. *Nine days+ to YT, NT, NU, NL LOCAL: Kootenay, Okanagan & Boundary area of BC BC AB SK MB ON QC NS, PE, NB *YT, *NT, *NU, *NL
$1 to $149 UP TO 1KL/2.2LB $18.00 $22 $24 $25 $25 $25 $26 $27+ $30+
$150-$299  UP TO 2KL/4.4LB $20.00 $25 $25 $25 $26 $27 $28 $28+ $32+
$300-$699  UP TO: 3KG/6LB $30.00 $32 $35 $35 $35 $35 $38 $39+ $39+
*$700-$1099 FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
*$1100-$1499 FREE SHIPPING UP TO: 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
*$1500+ FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

* Shipping and handling charges may be required for exceptionally heavy, large, or fragile orders or larger heavy orders to YT, NT, NU, NL.

USA FREIGHT CALCULATOR. These prices are an estimate. If you have a small sized order, shipping prices will be reduced and shipped via Tracked Packet. Large sized orders, shipping cost may increase. Prices are in Canadian Dollars. Return shipping via  EXPEDITED PARCEL POST USA (Business Class) or XPRESS POST. INTERNATIONAL DELIVERY - TO THE USA: Our standard shipping method is Expedited Parcel Post with US Postal Service, or we can ship International UPS or Purolator at additional cost depending on the weight, value, and destination of your merchandise. Prices include packaging, handling & delivery charges. TMTV is not responsible for import fees, duty, customs or taxes that you may be charged when your merchandise reaches your location if applicable.

Total order value (before taxes) EXPEDITED PARCEL or XPRESS POST VIA USPS within continental USA, with tracking # and $100.00 insurance. Additional insurance $2.25 per $100.00 value. AVERAGE SHIPPING TIME 5 to 7 BUSINESS DAYS Washington, Idaho, Oregon, Montana Wyoming, California, Nevada North & South Dakota, Nebraska, Utah Minnesota, Wisconsin, Iowa, Illinois, Colorado Michigan, Ohio, Indiana, Nebraska, Kansas NY, ME, VT, NH MA, RI, CT, NJ, DE DC, MD AZ, NM, TX, OK, AR, LA, MS, AL, GA, FL, SC, TN, NC
$1 to $149 UP TO 1KL/2.2LB $31.00 $31 $31 $31 $31 $31 $31 $31 $31
$150-$299 UP TO 2KL/4.4LB $31.00 $36 $36 $36 $36 $36 $36 $36 $36
$300-$699 UP TO: 3KG/6LB $32.00 $36 $36 $36 $36 $36 $36 $36 $36
*$700-$1099   FREE SHIPPING UP TO: 5KG/11LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
*$1100-$1499  FREE SHIPPING UP TO 7KG/15LB FREE FREE FREE FREE FREE FREE FREE FREE FREE
*$1500+  FREE SHIPPING UP TO: 9KG/19LB FREE FREE FREE FREE FREE FREE FREE FREE FREE

* Shipping and handling charges may be required for exceptionally heavy, large, or fragile orders.

ADDITIONAL RETURN SHIPPING INFORMATION:

INTERNATIONAL RETURN DELIVERY - TO THE USA: (INCLUDING; Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands and US Virgin Islands) our standard free return shipping method on orders valued at $700 CND or more is Expedited Parcel Post with US Postal Service with tracking or Tracked Packet Air. We can ship International courier or Priority depending on the weight, value, and destination of your merchandise. TMTV will not ship collect on customers shipping accounts. All shipping charges will be included on the customers invoice (if applicable) and must be paid before sending. During holidays or peak shipping dates TMTV may ship by Postal Express or Courier to make sure your package arrives at a specific time, however TMTV can not be responsible for service transit time. You may request optional insurance coverage or another type of carrier or type of shipping such as a courier at additional charge if you require your package by a specific date.

LARGE HEAVY ORDERS: FREE RETURN SHIPPING APPLIES BY MINIMUM COST AND WEIGHT TO THE ORDERS LISTED ABOVE; OVERSIZED, HEAVY ORDERS ADDITIONAL CHARGES MAY APPLY especially on orders were a substantial discount has already been applied.

ADDITIONAL INSURANCE: COST: $2.25 per $100.00 value.

RUSH RETURN SHIPPING: VIA EXPRESS POST (Next day to 2 days in Canada, 2 to 5 days USA) OR COURIER (Priority Canada next day & USA, 2 days): Cost depends on Location and weight - Quote per order.

SPLIT RETURN SHIPPING: We can separate your order into two shipments. One with your originals and one with your masters or copies, incase of the unlikely, loss or damage. ADDITIONAL SHIPPING CHARGES WILL APPLY.

LIABILITY: While TEAMWORK MEDIA (TMTV) takes every precaution for the safekeeping and handling of ALL client's material delivered to us, we cannot assume responsibility for loss of, or damage to, said materials from ANY cause whatsoever. It is the client responsibility to insure their material before delivery to TMTV. *TMTV is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package size and destination, particularly during peak periods. TMTV is not responsible for import fees, duty, Customs or taxes that you may be charged when your merchandise reaches you and urges you to consult your local government import office with any questions, however most material sent to TMTV is for restoration and being repaired and returned and no additional fees should be expected.

NEW! OVERSEAS CUSTOMER NOTICE: We currently only service customers outside of Canada or the United States of America under special circumstances. Considerations for Motion Picture film orders of damaged movie film requiring: Film Recovery, Restoration may be considered depending on volume along with minimum charges that may apply.  Film Recovery and/or scanning and would only be output to NTSC or PAL video standard format or Numbered Image Sequence (NIS) which requires no format because it is a picture file of each film frame. There are many issues that can prevent us from providing regular services outside of North America, including: Different video standards, overseas shipping, time zones, currency exchange, billing, taxes and warranties. Please CONTACT TMTV before shipping your order. IMPORTANT NOTICE TO CUSTOMERS OUTSIDE OF CANADA & THE USA: We do not return calls to overseas customers. This is due to the international time zones for calling outside of North America. You must call us directly during our regular business hours or communicate by e-mail.  

A few things that are required before we would consider handling your film project from a customer outside of North America.
  1. Please check to see if your country is located in our "world TV standards" website and that your country uses NTSC or PAL world TV standard. Many countries have different TV standards. We can only service (or provide services to) counties that use NTSC specifications or PAL specification world TV standards
  2. Oversees customer payment is only accepted by PayPal in US Dollars. NO OTHER PAYMENT IS ACCEPTED, BUT PAYPAL . WE DO NOT ACCEPT: e-payments, checks, money orders or credit cards. DO NOT SEND YOUR PACKAGE OR ORDER UNLESS YOU WILL BE PAYING BY PAYPAL. A 50% deposit would be required before processing your order.
  3. Shipping must be paid by the client both ways (You would not qualify for free shipping when outside of North America) and we would only return your order via XpressPost International which includes: Signature & tracking. If Canada Post does not deliver to your country then it will have to be shipped by making Special Shipping arrangements at additional cost.
  4. If shipping from outside Canada there are duties, taxes and brokerage fees if you declare a value of the shipment or “goods” of more then $10.00. Do not declare more then $10.00 for the contents of your package. Contents of the package would be listed as “Old damaged Movie Film” and the reason for import/export is “Temporary Import for Repair” - On return of your order you would be responsible for any duties, taxes, brokerage fees owed based on the value of your order when picking the order up from your post office.

Please contact us BEFORE shipping if you are outside of North America 8AM TO 5 PM MONDAY TO FRIDAY pacific time or e-mailing the lab

LOCAL DELIVERY SERVICE

FREE LOCAL DELIVERY: We have FREE local delivery service that will pick-up & deliver orders to your door by customer request within a 50-kilometer radius of the TMTV Lab facility. (Minimum order applies - no weight restrictions) - An estimate or quote must be provided by email to the customer from TMTV in order to see if you qualify for free local pickup and delivery. We also have a local pick up and drop off location in Nelson BC for local customers convenience. Please see: LOCAL DROP OFF LOCATIONS on our "contact TMTV web page.

Postal Services

Rated: A+ Canada Post (Highly recommended!, with tracking number - inexpensive and reliable  - direct delivery to our door).

Rated: A+ United States Postal Service (Highly recommended! with tracking number - inexpensive and reliable  - direct delivery to our door).

PLEASE NOTE: We have been in business since 1980 and have received thousands of packages over the years and Canada Post and USPS have never lost or damaged a package!

Courier Services

Rated: A+ DHL Worldwide Express (Highly recommended! expensive, reliable delivery time - direct delivery to our door).

Rated: A+ Loomis Courier (Highly recommended! expensive, reliable delivery time - direct delivery to our door).

Rated: A- Purolator Courier (Recommended, inexpensive and reliable delivery time - on occasion depending on the shipment and time of year we must make special arrangements to pick up at a non local depot. This will delay the processing time of your order.

Rated: B+ Federal Express (Highly recommended! very expensive, but very reliable delivery time - direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment).

Rated: B+ UPS (recommended!- very expensive, but very reliable delivery time, direct delivery to our door - High Brokerage fees when shipping international if a total value of more than $10 is placed on the shipment).

Rated: B- Canpar (inexpensive, but limited pick-up areas in Canada & USA).

NOTICE: DO NOT SHIP BY GREYHOUND: Greyhound service in Western Canada stopped as of Oct 31 2018 Greyhound Courier NOTICE FROM GREYHOUND BUS LINES:  Greyhound Package Express has taken the difficult decision to downsize its operations effective October 31, 2018 in the provinces of British Columbia, Alberta, Saskatchewan and Manitoba. 

Cargo & Freight

Canadian Freightways

Air Canada Cargo

United Airlines Cargo

FedEx Ground

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