TMTV FILM & VIDEO LAB DEPARTMENT (Teamwork Media Television) Mailing and Courier address: TMTV Video Lab Dept. 5662A Longbeach Rd. Nelson BC Canada V1L6N9 PHONE TOLL FREE CANADA & USA: 1-800-824-8688
IT IS NECESSARY TO PRINT, SIGN & FILL OUT THIS FORM ESPECIALLY IF YOU WILL BE PAYING BY CREDIT CARD OR YOU ARE SUBMITTING A LARGE ORDER OF A VALUE OF $200.00 OR MORE. OTHERWISE JUST PROVIDE YOUR NAME, ADDRESS, PHONE, & E-MAIL, WHAT YOU ARE SUBMITTING AND WHAT YOU WANT IT TRANSFERRED TO. Once we receive your order we will contact you if necessary. Quotes are based on the customers information without a physical inspection. Once the order is received at our lab we will provide a complete inspection of your submitted order. If there are ANY additional charges we will not proceed until we provide an updated quote and then proceed upon your approval.
PRINT, FILL OUT, SIGN & SEND WITH YOUR ORDER: (3 to 4 Pages) This form is used for basic submission information and if you are using a credit card to make payment on your order and to inform you of our limited liability & Guarantees. To receive a quote with all pricing & detailed information please e-mail us before filling in this form or sending your order. NOTICE TO OVERSEES CUSTOMERS: We currently DO NOT service customers outside of Canada or the United States of America.
QUOTE NUMBER (if provided):_________________ Have your used our services before? (yes_____)(No_____)
If you are a new customer, how did you hear about us?_________________________________DATE:_________
Name:_________________________________________Address:__________________________________________
City_________________________Province/State________________Country_______________Postal/Zip_________
Phone:__________________Alternate Phone:______________________E-Mail:______________________________
MATERIAL SUBMITTING TO TMTV: put the amount (how many), if applicable, of material in each large box.
PRINTS (3X5) (4X6) (5X7) (ASSORTED) CONVERT TO: (DVD-R) (CD-R) (DVD PHOTO SLIDE SHOW)
SLIDES (35MM) (OTHER SIZE) CONVERT TO: (DVD-R) (CD-R) (DVD SLIDE SHOW)
VIDEO (VHS) (S-VHS) (VHS-C) (8MM VIDEO) (BETA) (3/4" VIDEO) (MINI-DV) (DVD)
(BETACAM)
CONVERT VIDEO TO: (DVD-R) (VHS) (MINI-DV) (DVCAM) (AVI FILES) (OTHER)
AUDIO (CASSETTE TAPE) (CD) (RECORD 33, 45, 78) (MINI AUDIO TAPE) (REEL TO REEL)
CONVERT AUDIO TO: (CD-R) (CASSETTE TAPE) (OTHER)
MOVIE FILM (8MM) (S-8MM) (16MM) (35MM) (ANY WITH SOUND?)
CONVERT FILM TO: (DVD-R) (MINI-DV) (DVCAM) (AVI FILE FORMAT) (QUICKTIME) (HD on BLU-RAY) (BETACAM)
FREE TITLE: Transferring film & video to DVD includes one FREE title on your DVD. Please include the title info. Eg: "SMITH FAMILY MOVIES"
Info for FREE title on your DVD___________________________________________________________Maximum 40 characters (including spaces)
COPIES FROM MASTERS: (HOW MANY ) COPY TO:(DVD-R) (CD-R) (VHS) (MINI-DV) (DVCAM)
FILM TRANSFER & DVD OPTIONS
MOVIE FILM CLEANING: Movie Film cleaning/lubrication) MOVIE FILM RESTORATION: Complete movie Film cleaning/restoration/lubrication/preservation & Film Splicing/Repairs)
MOVIE FILM REPAIRS: Movie Film Splicing/Repairs) MOVIE FILM RECOVERY OF WARPED AND SHRUNK FILM
MENUS: Menus can be created (with titles) at selected points on the DVD at additional charge. You can put the menu information on a separate note or e-mail.
TITLES: On Screen titles & or end credits at selected points on the DVD or Mini-DV tape. You can put the title information on a separate note or e-mail.
DVD LABELS ON COPIES: Ink Jet label printing direct onto the DVD, rather than a sticky label: Basic printing is included with your DVD MASTER with all film transfers & Video to DVD copies. You can put the label information on a separate note or e-mail.
INSPECTION PROCESS (For Movie Film) All material will be inspected before processing. If there are ANY problems with your order that involve additional charges, we will inform the customer before proceeding. If during processing we come across any problems that were not detected during our inspection we will correct, fix, or repair but additional charges may apply. If these repairs involve major cost we will stop processing and inform the customer. This could cause delays with you order. That's why it is important to provide any information about the condition of your order before we process it. What do you feel the condition of the above material is in (if you know, circle one) Excellent - Good - Poor ? Do you feel any of the above require cleaning, splicing or repairs?________if yes have you marked the material_______?
SUBMITTING ORDERS TO THE LAB: Please provide information in regards to the quantity, sizes, length and what you want your material converted to. You can put this information or additional information on a separate note or e-mail. If we have provided a quote, you do not have to provide this particular information. If any information has changed since the final quote we provided you please let us know. If you choose to send your material to our lab for transfer/duplication/conversion please e-mail or phone us before sending. If the material needs to be in any specific order please number them CLEARLY in order of sequence, (if applicable) Example: 1, 2, 3, 4, 5. (do not use POST-IT Notes, they fall off). Even if you do not know the order, please number the films. If your material is being transferred or converted to DVD provide information for the title and menu (of the DVD).
SHIPPING ORDERS TO THE LAB: When shipping use a reliable carrier and GET A TRACKING NUMBER. Even if you wish to send by regular post there is an option to receive a tracking number. Put your films or videos in plastic bags and then seal in a box, use bubble rap or foam peanuts (do not use paper), make sure to provide the QUOTE NUMBER if provided and the labs phone number and address and your phone number and address. Pack it well, you don't want your films to drop out of the parcel. TMTV is not responsible for damage to, said materials from any delivery companies. IMPORTANT NOTICE IF SHIPPING TO TMTV FROM THE USA: If shipping from the USA please put "FOR REPAIR" or "TEMPORARY IMPORT FOR REPAIR" on the shipping or customs forms. Declare no more than $10.00 (TEN) U.S dollars. If you declare a large value you may be required to pay Canada/USA customs duties. Since your material has only sentimental value it is hard to put an actual value amount on any personal material. Its the customers responsibility to insure the material before shipping. Free return shipping may apply to your order and is shipped via Expedited Parcel Post (Canada & USA) with a tracking number. No free return shipping on large, heavy orders of 16mm film and Betacam & 3/4" video tape formats unless agreed before hand.
NORMAL PROCESSING TIME: 7 to 10 business days - on most orders, does not include shipping time, weekends or holidays. Film & slide restoration processing time is 10 to 15 business days. (RUSH SERVICE is available at additional cost & arrangements must be made before we accept ANY rush orders) the order may be completed sooner depending on our current work load. If you require your order to be completed by a specific date please let us know and we will try to accommodate you.
FILM RECOVERY PROCESSING TIME: 6 to 12 months (Movie film that is warped or shrunk). Processing time depends on the films overall condition and the amount of film to be recovered for transfer. NOTE: No rush services available because of the type of process used to recover warped and shrunk movie film we can not give specific dates for completion. Due to the condition-specific, multi-step process for film recovery, please allow a minimum of 180 days, but the process could take several months to one year. If you require your warped or shrunk movie films by a specific date, please do not send us your films, due to the reasons explained above. We will do everything possible to recover the films as quickly as possible without risking further damage to the films, but the customer must be patient. There are no guarantees that all or any of the film will be recoverable. Some film can be recovered, at least long enough to be transferred, but once transfer is complete the film MAY no longer be useable, either for future transfer or projection. The film will not be returned to the customer if the film is unusable. If you wish to have your film returned please let us know.
PAYMENT: We accept VISA & MASTERCARD by phone or e-mail, ON-LINE by PAYPAL, checks & money orders by mail or courier. Other than MasterCard & VISA, we only accept other major credit cards through the on-line payment service, PAYPAL. All payments must be received & cleared before we return your order to you, this includes checks, bank drafts or money orders. We DO NOT accept pre-payment with checks, money orders or bank drafts unless agreed beforehand. IMPORTANT NOTICE REGARDING US POSTAL MONEY ORDERS: US Postal money orders must be "International Money Orders". US Postal Money Orders are Negotiable only in the USA and NOT CANADA. ALL PRICES LISTED ARE IN CANADIAN DOLLARS.
100% SATISFACTION GUARANTEED. If for some reason, you're not completely satisfied other than what is listed in our limited liability section, please contact us within 14 days so that we can make every effort to fix the problem. If you are still unhappy, return it to us, and we will refund your money. Restrictions apply to our specialty services for Film Recovery. No refunds are available for this service other than the agreed amount after the deposit is paid and if the film is not recoverable.
TRANSFER OF HOME MOVIE FILM & LIMITED LIABILITY The rates listed are for a "straight transfer" of consumer HOME MOVIE FILM and is intended for home use. If you require professional film transfer for TV broadcast or theatrical release then please let us know and we can discuss the MANY OPTIONS AND PRO RATES available. Home movie film is transferred in whole; there is no editing done during this process. ( Completely blank, black, white frames, extremely out of focus parts will be transferred unless otherwise specified). Extremely over or under exposed film will also be transferred, it may have that one shot of Aunt Mary that you want. Film that is damaged or copy written will not be transferred. Note: films originally shot at speeds other than 18 or 24 frames per second, such as 15FPS will show a higher speed rate due to TV sync issues. Sound film, especially Super 8 shot @ 18fps can have poor sound quality and various audio recording speeds. No refunds will be issued for speed related issues. Many old 8mm cameras were shot at many different speeds other than the correct speed needed for film transfer to digital video formats. Please number your films, even if you do not know the correct sequence. This helps to make sure we have not missed transferring any of the films. If they are not numbered we can not be responsible for non transferred films.
LIABILITY While TMTV takes every precaution for the safekeeping and handling of all material delivered to it, we can not assume responsibility for loss of, damage to, said materials from any cause whatsoever. It is the clients responsibility to insure their material before delivery to TMTV.
QUOTES & LOWEST PRICE GUARANTEE: TMTV will compete with any written quotation offering the same level of service & give you further discounts. Find ANY company in North America that offers lower regular listed prices and the same quality of service on film transfers, video to DVD, slide scanning or audio conversion and we will beat their price. You must supply the quotes by e-mail before sending your order so that we can verify the quote. If they truly offer equal quality of service at a cheaper regular listed price than we do, we will beat their price. GUARANTEED! (Some service restrictions apply)
*IMPORTANT NOTICE WHEN PAYING BY CREDIT CARD: When making payments by MasterCard or Visa your statement will show: Paid to; "TMTV.NET" or "Teamwork Media Television". Your billing address must be the same as the ship-to address and you must provide your CARD NUMBER, EXPIRY DATE, FULL NAME which appears on the card, your billing ADDRESS and your CCV CODE (3 numbers) on the back of the card. Once verification is made though VISA or MASTERCARD your order will be returned.
COPYRIGHT: The undersigned hereby warrants that the film/video/photos/slides being presented to TMTV Digital Video Lab Department for transfer is not, to his/her knowledge, protected
by copyright owned by another, or that if the film is protected, the undersigned has obtained the permission of the copyright owner to make copies of the film/video/photos/slides.PRINT NAME_________________________________________________________________________SIGN NAME______________________________________________
You can provide your credit card number by phone when your order is completed or your may provide the information in the space below.
CARD NUMBER:_____________-____________-_____________-______________EXPIRY DATE:_________________________CCV CODE__________________________
NAME ON CARD_______________________________________________SIGNATURE FOR CREDIT CARD VERIFICATION_________________________________________
By signing this submission form you have read and understand the above.
www.tmtv.net © Teamwork Media Television 1995 - 2012 - On-line since 1995 - In business since 1980. This page last updated Jan 5, 2012 TMTV VIDEO LAB DEPARTMENT