BRINGING YOUR ORDER TO VOGUE PHOTOGRAPHIC OR KOKANEE CAMERA DROP OFF & PICK UP LOCATIONS NELSON BC CANADA

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NOTE: When leaving your order at any of the drop off locations please specify the order is for TMTV Video Lab Department.

 

Once you bring your order to a Nelson BC drop off location, the counter person will help you fill out an order form with your contact information and instructions. (PLEASE INCLUDE NAME, PHONE NUMBER & E-MAIL) You will receive a receipt with your order number and TMTV's direct contact information for your reference. Your order will then be picked up and processed locally by TMTV.

 

SPECIAL INSTRUCTIONS OR QUOTE: If you have any further instructions, questions or require a quote before your order is processed, write these instructions on the order form under the heading “SPECIAL INSTRUCTIONS” or supply this information in with your order on a separate piece of paper You may also contact the lab directly by e-mail or phone.

 

INSPECTION: Once TMTV receives your order, it will be inspected and then processed. If we have any questions TMTV will contact you directly before processing.

 

PROCESSING TIME: Normal processing time through Vogue Photography is 5 business days. Normal processing time through Kokanee Camera is 10 business days. Film transfers, audio conversions, and slide scanning; 10 to 15 business days (depending on the size of the order).

 

RUSH ORDERS: If, you need your order completed by a specific date, please let us know and we will do our best to accommodate you. RUSH ORDERS will only be accepted under special circumstances (please call or e-mail TMTV directly before leaving your order at a drop off location to make specific date or rush order arrangements).

 

 

COMPLETED ORDERS & PAYMENT: Once your order is completed, it is returned back to the drop off location. Cash, checks or money orders (made payable to TMTV) are accepted at the drop off location when you pick up your order. CREDIT CARD PAYMENT IS NOT ACCEPTED AT THE DROP OFF LOCATIONS: If you plan to pay by CREDIT CARD or PAYPAL you must contact TMTV directly to make these payments by phone or on-line BEFORE PICKING UP YOUR ORDER.

 

100% SATISFACTION GUARANTEED All orders submitted to TMTV for processing will be covered by our 100% satisfaction guarantee. You will receive your TMTV 100% GUARANTEE CERTIFICATE with your processed order. Please read it immediately when you receive your order.

 

LIABILITY While TMTV takes every precaution for the safekeeping and handling of all material delivered to it, we can not assume responsibility for loss of, damage to, said materials from any cause whatsoever. It is the clients responsibility to insure their material before delivery to TMTV.

 

VOGUE PHOTOGRAPHIC store hours: 9am to 5:30PM Monday to Saturday, closed Sundays and holidays.

KOKANEE CAMERA Store hours: 10am to 5pm Monday to Friday, closed Saturday, Sunday and holidays.

TMTV HOURS OF OPERATION:  Monday to Friday 8am to 5pm.  Closed weekends and Canadian & USA holidays.

 

TMTV VIDEO LAB DEPARTMENT MAIN PAGE

SERVING CANADA AND THE USA SINCE 1980

 

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