CUT AND PASTE IN TO A WORD DOCUMENT TO FORMAT AND PRINT (4 TO 5 PAGES)

ORDER FORM FOR SPECIAL SERVICES - DIGITAL MOTION PICTURE FILM SCANNING &/OR FILM RECOVERY/RESTORATION

Name, Mailing and Courier address: TMTV Digital Video Lab. 5662A Longbeach Rd. Nelson BC Canada V1L6N9 PHONE: 1-(250) 229-2209 or 1-800-824-8688

IT IS NECESSARY TO PRINT, SIGN & FILL OUT THIS FORM ESPECIALLY IF YOU WILL BE PAYING BY CREDIT CARD OR YOU ARE SUBMITTING AN ORDER WITH A VALUE OF $200.00 OR MORE. OTHERWISE JUST PROVIDE YOUR NAME, ADDRESS, PHONE, & E-MAIL, WHAT YOU ARE SUBMITTING AND WHAT YOU WANT IT TRANSFERRED TO.

INSPECTION WHEN YOUR MATERIAL ARRIVES AT TMTV: Once we receive your material we will provide you with an order number and we then contact you before processing. Estimates that have been provided by email before submitting your material to our lab are based on the customers information without a physical inspection. Upon arrival to TMTV our lab will provide a complete hands-on inspection and no obligation "quote" of your submitted material before processing. If there are ANY changes to the estimate we originally provided by email we will not proceed until we have your approval. NO HIDDEN CHARGES. All estimates, quotes and invoices are provided in Canadian Dollars.

PRINT, FILL OUT, SIGN & SEND WITH YOUR ORDER: This form is used for basic submission information and to inform you of our limited liability & guarantees. To receive a quote with all pricing & detailed information please e-mail us before filling this form out or sending your order.

ESTIMATE OR INSPECTION NUMBER OR NAME (if provided):_________________

DID YOU RECEIVE AN ESTIMATE BY EMAIL?  (yes_____)(No_____) Have your used our services before? (yes_____)(No_____)

If you are a new customer, how did you hear about us?_________________________________DATE:_________

Name:_________________________________________Address:__________________________________________

City_________________________Province/State________________Country_______________

Postal/Zip_________

Phone:_______________Alternate Phone:___________________

E-Mail:_________________

MATERIAL SUBMITTING TO TMTV Lab: put the amount (how many), if applicable, of material in each large box. If you have a large amount of mixed material you are submitting, please number your films in the order for transfer, but most important, for reference on the amount of material you are submitting. (Do not use sticky notes...they fall off). Below are TWO OPTIONS FOR FILM SCANNING (TRANSFER) please film in the correct boxes.

DIGITAL SCANNING OF MOTION PICTURE FILM IN GOOD TO EXCELLENT CONDITION

(8MM) (S-8MM) (16MM) (ANY WITH SOUND?)

CONVERT FILM TO: (.MOV FILES) (NUMBERED IMAGE SEQUENCE) (OTHER)

NUMBERED IMAGE SEQUENCE (NIS) TYPE: (JPEG) (TIFF) (PNG)

PICTURE TYPE: (SD STANDARD DEFINITION) (HD HIGH DEFINITION)

PLACE DIGITAL FILE FORMAT ON: (HARD DRIVE) (USB DRIVE) (SD CARD)

NOTE: HARD DRIVE, SD CARDS OR USB THUMB DRIVE/STICK: Will be pre-formatted in NTFS (not Mac/Fat32).

CREATE COMPLETED ARCHIVAL PRESERVATION MASTERS ON: (DVD IN SD) (M-DISC IN SD) (BLU-RAY DVD IN HD)

MOVIE FILM TRANSFER OPTIONS

MOVIE FILM CLEANING: Movie Film cleaning/lubrication) MOVIE FILM RESTORATION: Complete movie Film cleaning/restoration/lubrication/preservation & Film Splicing/Repairs)

MOVIE FILM REPAIRS: Movie Film Splicing/Repairs)

TITLE INFORMATION FOR THE MOVIE FILM DVD: If we are transferring your film to DVD please include your title information for the DVD master. Example: "SMITH FAMILY MOVIES" This information will be printed direct onto the DVD disc as well as placed as an "on-Screen" title at the beginning of your movie. Basic printing is included with your DVD MASTERS and copies. You can put the disc printing title information on a separate note or e-mail.

TITLE INFO:______________________________________________________________________________________________________________________________________________________________

NOTE: We are limited by the amount of space for the title, please keep the title information as basic as possible.

ADDITIONAL TITLES FOR MOVIE FILM DVD: If you require; "On Screen" titles at selected points & or end credits on the DVD please let us know. You can put the title information on a separate note or e-mail. There is an additional cost for titles at selected points or for end credits on the DVD.

COPIES FROM MASTERS: (HOW MANY ) COPY TO: (DVD IN SD) (BLU RAY DVD IN HD) (USB DRIVE) (SD CARD) (HARD DRIVE)

MOVIE FILM CLEANING: is included in the above service.

MOVIE FILM RECOVERY AND SCANNING OF WARPED, SHRUNK OR DAMAGED FILM

MOVIE FILM RECOVERY & RESTORATION: Movie film cleaning, restoration, lubrication, preservation, film Splicing/Repairs

(8MM) (S-8MM) (16MM) (ANY WITH SOUND?)

CONVERT FILM TO: (.MOV FILES) (NUMBERED IMAGE SEQUENCE) (DIGITAL TAPE) (OTHER)

NUMBERED IMAGE SEQUENCE (NIS) TYPE: (JPEG) (TIFF) (PNG)

PICTURE TYPE: (SD STANDARD DEFINITION) (HD HIGH DEFINITION)

PLACE DIGITAL FILE FORMAT ON: (HARD DRIVE) (USB DRIVE) (SD CARD)

NOTE: HARD DRIVE, SD CARDS OR USB THUMB DRIVE/STICK: Will be pre-formatted in NTFS (not Mac/Fat32).

CREATE COMPLETED ARCHIVAL PRESERVATION MASTERS ON: (DVD IN SD) (M-DISC IN SD) (BLU-RAY DVD IN HD)

MOVIE FILM TRANSFER OPTIONS

MOVIE FILM CLEANING: Movie Film cleaning/lubrication) MOVIE FILM RESTORATION: Complete movie Film cleaning/restoration/lubrication/preservation & Film Splicing/Repairs)

MOVIE FILM REPAIRS: Movie Film Splicing/Repairs)

TITLE INFORMATION FOR THE MOVIE FILM DVD: If we are transferring your film to DVD please include your title information for the DVD master. Example: "SMITH FAMILY MOVIES" This information will be printed direct onto the DVD disc as well as placed as an "on-Screen" title at the beginning of your movie. Basic printing is included with your DVD MASTERS and copies. You can put the disc printing title information on a separate note or e-mail.

TITLE INFO:______________________________________________________________________________________________________________________________________________________________

NOTE: We are limited by the amount of space for the title, please keep the title information as basic as possible.

ADDITIONAL TITLES FOR MOVIE FILM DVD: If you require; "On Screen" titles at selected points & or end credits on the DVD please let us know. You can put the title information on a separate note or e-mail. There is an additional cost for titles at selected points or for end credits on the DVD.

EXTRA COPIES OF YOUR DVD OR BLU RAY DVD, ADDITIONAL FILE FORMATS IN HD OR SD (many options available, please discuss this with our sales representative).

FILM CONDITION: What do you feel the condition of the above material is in (if you know, circle one) Excellent - Good - Poor ? Is your film damaged and being submitted for Film Recovery & Restoration_______? If yes, you do not need to answer the following questions. Do you feel any of the above require cleaning, splicing or repairs?________Yes/No?______If yes, please provide the film numbers requiring additional attention. ______________________________________.

INSPECTION PROCESS All material will be inspected before processing. Once the film arrives we will provide a complete hands-on inspection and no obligation "quote" before proceeding. If there are ANY issues with your order that involve additional charges, we will inform the customer before proceeding. If during processing we come across any problems that were not detected during our inspection we will correct, fix, or repair but additional charges may apply. If these repairs involve major cost we will stop processing and inform the customer. This could cause delays with you order. That's why it is important to provide any information about the condition of your order before we process it.

SUBMITTING ORDERS TO THE LAB: Please provide information in regards to the quantity, sizes, length and what you want your material converted to. You can put this information or additional information on a separate note or e-mail. If we have provided a quote, you do not have to provide this particular information. If any information has changed since the final quote we provided, please let us know. If you choose to send your material to our lab for transfer/duplication/conversion please e-mail or phone us before sending. If the material needs to be in any specific order please number them CLEARLY in order of sequence, (if applicable) Example: 1, 2, 3, 4, 5. (do not use POST-IT Notes, they fall off).

SHIPPING ORDERS TO THE LAB: When shipping use a reliable carrier and GET A TRACKING NUMBER. Even if you wish to send by regular post there is an option to receive a tracking number. Put your films or videos in zip lock plastic bags and then seal in a box, use bubble rap or foam peanuts (do not use paper), make sure to provide the QUOTE NUMBER if provided and the labs phone number and address and your phone number and address. Pack it well, you don't want your material to drop out of the parcel. TMTV is not responsible for damage to, said materials from any delivery companies.

IMPORTANT NOTICE IF SHIPPING TO TMTV FROM THE USA: If shipping from the USA please put "TEMPORARY IMPORT FOR REPAIR" on the shipping or customs forms. Declare no more than a total value of $10.00 (TEN) U.S dollars (not the unit price but "total" value.  If you declare a large value you may be required to pay Canada/USA customs duties after the shipment arrives at our lab. Since your material has only sentimental value it is hard to put an actual value amount on any personal material. The DESCRIPTION OF CONTENTS would be: "OLD MOVIE FILM" OR "DAMAGED MOVIE FILM". PLEASE FIND & READ THE COMPLETE SHIPPING INFORMATION FOR USA CUSTOMERS ON OUR WEBSITE: http://www.tmtv.net/shipping.html

MOVIE FILM "RECOVERY & RESTORATION" PROCESSING TIME: (This section is for damaged movie film) Recovery time; 4 weeks to several months, this depends on the films overall poor condition and the amount of film to be recovered and restored for transfer. NOTE: No rush services available because of the type of process used to recover warped, shrunk or damaged movie film we can not give specific dates for completion. Due to the condition-specific, multi-step process for film recovery, please allow a minimum of 4 weeks, but the process could take several months. If you require your warped or shrunk movie films by a specific date, please do not send us your films, due to the reasons explained above. We will do everything possible to recover the films as quickly as possible without risking further damage to the films, but the customer must be patient. There are no guarantees that all or any of the film will be recoverable. Some film can be recovered, at least long enough to be transferred, but once transfer is complete the film may no longer be useable, either for future transfer or projection. The film will not be returned to the customer if the film is unusable for projection. If you wish to have any of your original material such as; film cans, containers or boxes returned please let us know before starting the film recovery process.

WHAT CAN YOU EXPECT AFTER RECOVERY AND TRANSFER: All film recovers differently so it is hard to provide you with guaranteed perfect image results from your film, however if there is an image and it can be recovered and scanned (transferred) we will do our best to make the image as clear as possible. All film is inspected visually for image after recovery. It is not always possible, even with magnification, to determine if what we see on the film will have enough detail to be captured in scanning (transfer). Our policy is to scan a film if we deem the image is discernible on some part of the film. The final scanned (transferred) image quality may still be extremely poor; we err on the side of providing the customer with the best possible salvaged image. Final RAW images can show warping, shrinkage, you may see the sprocket holes, cracked emulsion, in-out of focus, missing film frames and faded & washed out images. If we detect any image on your film it will be scanned (transferred) regardless of quality or quantity. The old saying; "something is better than nothing" and if there is anything we can do to recover and scan your film we will do it! Sound film that is shrunk or damaged can NOT be extracted or captured either type magnetic or optical sound. If you film has a sound stripe there is no way to capture sound from extremely damaged movie film. Your sound film will be silent.

MOVIE FILM TRANSFER & LIMITED LIABILITY Completely blank, black, white frames, extremely out of focus parts will be transferred unless otherwise specified, but can be removed in post (editing) if required or specified. Extremely over or under exposed film will also be transferred, it may have that one shot of Aunt Mary or Uncle Jim that you want. Film that is damaged and that can be repaired will also be transferred. Any film that you do not hold the copyright to will not be transferred (cartoons or commercial type films). FILM SPEEDS are determined by the original setting speeds of your film camera when originally shot. If you know the original speed we can set the original film speed in post once the film has been scanned. Many 8mm home movie cameras were able to shoot film at many different speeds which results in several different playback or viewing speeds. SOUND FILM; specifically Super 8 sound film can have poor sound quality. 16mm film professionally shot at 24 FPS should have good quality sound. If you do not know the original film speed, the output speed will be set at an appropriate viewable setting. No refunds will be issued for speed related issues on home movie film.

FILE/DATA STORAGE: We have a maximum 30 day file storage and backup to all "Mastered file formats" were "files" or "data was created or mastered from the customers original material. After 30 days from the date of invoice the files will be deleted unless we are instructed by the customer to hold onto the files/data for a longer period. Data storage fees may apply depending on how long the additional storage is required..  We store "original files" created from scanning motion picture film only for an industry standard of 90 days from the date of creation.

STORAGE OF CUSTOMERS ORIGINAL MATERIAL: TMTV is not responsible for customers material or data ("files") left at TMTV longer than 30 days after the customers initial order is completed and invoiced unless special arrangements have been made. We are also not responsible for any material received at TMTV for a hands-on inspection and quote left longer than 30 days once the hands-on inspection and quote is provided. You have 30 days maximum to make a decision if you want us to proceed with the order or not. If you do not want us to proceed with the order you will be contacted and asked to pay for return shipping. If we cannot locate the customer after 90 days, the customers original material will be discarded.

LIABILITY While TMTV takes every precaution for the safekeeping and handling of all material delivered to it, we can not assume responsibility for loss of, damage to, said materials from any cause whatsoever. It is the clients responsibility to insure their material before delivery to TMTV.

PAYMENT: We accept CREDIT CARD BY PHONE, and any CREDIT CARD payments ON-LINE by PAYPAL, INTERAC E-Transfer & checks. All payments must be received & cleared before we return your order to you, this includes checks. ALL PRICES LISTED ARE IN CANADIAN DOLLARS. WE DO NOT ACCEPT PRE PAYMENT (OR FULL PAYMENT IN ADVANCE). A deposit is acceptable and may be required for film recovery orders. We DO NOT accept pre-payment or payments by money orders or bank drafts. Canadian & USA exchange rates are provided directly by the credit card companies or through PayPal. TMTV does not provide US/Canadian currency exchange. Payments made by US checks will be accepted at face value and no exchange provided.

100% SATISFACTION GUARANTEE/RETURNS & WARRANTIES. If for some reason, you're not completely satisfied other than what is listed in our limited liability section, please contact us within 14 days. Restrictions apply to our specialty services for Film Recovery or Film developing. When you receive your order, please inspect it immediately and carefully and make sure everything is to your satisfaction. At TMTV our goal is to ensure you are completely satisfied with your order. If for whatever reason you are dissatisfied with your order please contact us within 14 days so that we can make every effort to correct any issues. Claims for physically damaged or missing items must be received within two (2) business days of receipt of merchandise. Returning media: All returned or exchanged media must be in it's original box or packaging provided when purchased and to include any manuals, cables, cases or accessories. Defective media may be repaired or exchanged at our discretion for the same or manufacture's equivalent model only. NOTE: Returns/warranties will not be accepted after 14 days of receiving your order. If any of the above conditions are not met, TMTV reserves the right to refuse the return. For more information go here: http://www.tmtv.net/payment.html We are not responsible and do not warranty customer supplied media. Any issues with customer supplied media will not be covered by any of our warranties or guarantees and is entirely the responsibility of the client. It is always best to have us supply the media required for your project. Note: Hard drives and USB thumb drives will be pre-formatted in NTFS (not Mac/Fat32).

COPYRIGHT: The undersigned hereby warrants that the motion picture film being presented to TMTV Digital Video Lab Department for transfer is not, to his/her knowledge, protected
by copyright or owned by another, or that if the film is protected, the undersigned has obtained the permission of the copyright owner to make copies of the film.

By signing below, you have read and understand fully the type of process used for film recovery and/or scanning of your films and that you are completely satisfied with our process without receiving a sample of our work. If you wish to receive a sample BEFORE we process your order so you can see and fully understand the results of our film scanning quality, please arrange this by sending a small reel of film for "sample" scanning. NOT AVAILABLE FOR "FILM RECOVERY"

DEPOSIT: TMTV requires that all jobs with a value of $2000 or more must be secured with half payment when the work is ordered.

PRINT NAME_________________________________________________________________________

SIGN NAME______________________________________________

You can provide your credit card number by phone when your order is completed or your may provide the information in the space below.

Only MasterCard & Visa accepted. All other credit cards accepted through PayPal

CARD NUMBER:_____________-____________-_____________-______________EXPIRY DATE:_________________________CCV CODE__________________________

NAME ON CARD_______________________________________________SIGNATURE FOR CREDIT CARD VERIFICATION_________________________________________

Issuing banks phone number (this is on the back of your credit card)________________________________________

By signing this submission form you have read and understand the above. Teamwork Media Television Inc. Nelson BC Canada

www.tmtv.net 1980 - 2017 - On-line since 1995 - In business since 1980. This page last updated Feb 12 2017 TMTV's DIGITAL VIDEO LAB DEPARTMENT